Privacy Statement
This website provides information about Miles Marketing Ltd general business, software, products, or services. If you have any questions about Miles Marketing collection of your data please contact Miles at miles@milesmarketing.co.uk
Introduction
We collect personal information when you contact us, use our website forms or ask a question through Ask Miles. We use it to respond to enquiries, provide and improve our services, operate and protect the website, and, where appropriate, carry out marketing as explained in this notice. Asking a question through Ask Miles does not add you to a marketing contact list. Miles Marketing Ltd, 20 The Colts, Bishop’s Stortford, Hertfordshire, CM23 4DL, is the data controller.
We take the protection of data privacy very seriously. All Personal Data collected through the website application will be treated as strictly confidential and will only be used as set out in this Privacy Notice. The applicable data protection laws shall be respected in full.
Therefore, please read this Privacy Notice thoroughly. If you disagree with the way Personal Data will be used, please do not use this Website or provide your Personal Data through the Website.
- Purpose of data collection
We collect and use personal information to respond to enquiries, provide our services, operate and improve our website and Ask Miles, and keep our systems secure. We may also use information for sales and marketing where we have an appropriate legal basis, as explained below. We do not use questions submitted to Ask Miles to send you marketing messages.
- What Personal Data do we collect and process?
Personal Data means any information relating to an identified or identifiable natural person (i.e. living individual).
We collect the following Personal Data through the Website:
- Your Personal Information
We collect the following Personal Data from you: your first and last name, company, title, work email, phone number, country and your reason for contacting us. - Browsing Information: We additionally collect limited Personal Data connected with your use of the Website e.g. IP address, browser type, operating system referring domains and exit links.
Ask Miles questions: If you use Ask Miles, we process the question you submit, the answer provided and any website page suggested in the answer. You do not need to provide your name or contact details to use it. Please avoid including sensitive information or personal details that are not needed for your question. Although we remove obvious email addresses and phone numbers from the copy we keep for review, this may not catch every piece of personal information you choose to enter.
III. What legal ground(s) do we rely on?
The legal basis we rely on depends on why we use the information. Where you ask us to respond to an enquiry, we use the information needed to deal with your request. We rely on our legitimate interests to operate and improve our website and Ask Miles, review the accuracy of answers, and protect our services from misuse, provided those interests are not overridden by your rights. Where consent is required for a particular marketing activity, we will ask for it separately; using Ask Miles does not provide consent to receive marketing.
- The use of the Personal Data is further necessary for the purposes of Miles Marketing legitimate interest
- in improving our services, so we can better understand your needs and expectations and therefore improve our services to you;
- to prevent fraud and to ensure that the use of our web services is complete and without fraudulent behaviour;
- to ensure the security of our services and to ensure that our offerings are technically secure and functioning properly;
- With whom do we share Personal Data?
We share personal information only where needed to provide our services, run and protect the website, respond to enquiries, or meet a legal obligation. This includes technology providers acting on our behalf. Ask Miles uses OpenAI to generate answers, Vercel to run the question-and-answer service, and Supabase to hold a private record of questions and answers for review. We do not sell Ask Miles questions or add them to a marketing contact list.
- Who is processing the Personal Data?
Employees of Miles Marketing (from Sales, Marketing, IT and Operations) are processing your data. Any processing of your Personal Data by these employees is in accordance with our instructions. Krystal Hosting house the website servers which are located in the UK. Personal data may be held on a platform called Pipe Drive where access is restricted to Miles Marketing Employees for administration and marketing purposes and that data is hosted in the UK.
If the services of third parties for the technical maintenance, administration or processing of data are required, the Personal Data will be accessed by these parties only to the extent that is required to ensure a smooth and secure technical handling of the Website and in compliance with applicable law, including with respect to data confidentiality, privacy and security.
- Viewing, Editing, Updating or Deletion of your Personal Data:
Please contact miles@milesmarketing.co.uk if you want to see any Personal Data stored about you in our records. We will honour your legal right to view your Personal Data in accordance with applicable privacy law. If you think that any of the Personal Data collected through the Website is incorrect, confusing or incomplete, please contact miles@milesmarketing.co.uk .
We keep personal information only for as long as needed for the purpose for which it was collected, subject to any legal requirements. We keep the private Ask Miles question-and-answer record for no more than 30 days, after which it is automatically deleted. You can contact miles@milesmarketing.co.uk to ask about personal information we hold about you or to exercise your data protection rights.
VII. Data Security
We use a variety of methods, such as firewalls, intrusion detection software and manual security procedures, to secure your data against loss or damage and to help protect the accuracy and security of Personal Data and to prevent unauthorised access or improper use. If you think that the Website or any Personal Data is not secure or that there has been unauthorised access to the Website or your Personal Data, please contact miles@milesmarketing.co.uk immediately.
VIII. Confidentiality
Please note that we treat Personal Data as strictly confidential.
- Data Transfers
Your Personal Data is not transferred outside of the UK. Should you wish to know more about how data is protected or wish to request a copy of the contractual protections please contact miles@milesmarketing.co.uk
- Use of cookies or other tracking technology
A cookie is a small file which is placed on your computer’s hard drive. If you choose to accept cookies, the file is added and the cookie helps to analyse web traffic or lets us know when you visit a particular site. Cookies further allow us to respond to you as an individual and we can tailor our operations to your needs, likes and dislikes by gathering and remembering information about your preferences when you return to our site and for logged-in users to maintain the session and remember table filters. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Website.
- Notification of changes
Should we wish to change this Privacy Notice, if you have already provided Personal Data through this Website, we will contact you to inform you of the new Privacy Notice and, in some circumstances, we may need to obtain your consent to the changes. In other circumstances, any such changes to this Privacy Notice will be promptly communicated on this page and you should check back to see whether there are any changes. Continued use of the Website after a change in the Privacy Notice indicates your acknowledgement and acceptance of the use of Personal Data in accordance with the amended Privacy Notice.
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XII. Further Information
For further information on Miles Marketing Ltd please visit our website www.milesmarketing.co.uk
If you have questions about this notice or how we use your personal information, please contact miles@milesmarketing.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.